Privacy Policy

This Privacy Policy was last updated on 11 May 2026.

This Privacy Policy explains how your personal information is collected, used, disclosed and stored when you visit, browse use, or make a purchase from Infirmary Co PTY LTD (ACN 696 634 698, ABN 83 696 634 698) (we, us, our) Website www.infimaryco.com.au.

By browsing our Website or purchasing a product from us, you acknowledge that you have read this Privacy Policy.

We do not knowingly collect personal information from minors in breach of applicable law. If you believe a child has provided personal information to us without appropriate consent, please contact us using the details below.

Section 1 – Personal information we collect

When you browse our store, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and cookies installed on your device.

When you purchase or attempt to purchase a product from our Website, we may collect personal information you provide to us including your name, billing address, shipping address, payment information, email address, and any other information reasonably necessary to process your order.

Section 2 – How we use your information

We use the personal information we collect to:

fulfil and complete orders placed through the Website;
process payments;
arrange shipping, delivery, returns or exchanges;
communicate with you about your order or enquiry;
screen orders for potential risk or fraud;
improve and optimise our Website, services, customer experience, training including for analytics, site performance, marketing and advertising; and
send marketing communications where you have consented or where otherwise permitted by law.

We collect, use and disclose personal information where it is reasonably necessary for our business functions and activities.

Section 3 – Consent and Marketing Choices

3.1 Our commitment to your privacy

The Infirmary Co is committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This section explains how we collect your consent for marketing purposes and how you can control the communications you receive from us.

3.2 How we collect and use your personal information

When you provide personal information to place an order, arrange delivery, process a return, or make an enquiry, we collect and use that information to fulfil those transactions and carry out related business functions. This is the primary purpose for which your information is collected.

We will only use your personal information for direct marketing where permitted under APP 7, as described below.

3.3 Direct marketing — when we may contact you

"Direct marketing" means using your personal information to communicate with you to promote our products and services. We may conduct direct marketing by email, SMS, mail, or other channels.

We may use your personal information for direct marketing where:

You are an existing customer, and we collected your information directly from you, and you would reasonably expect to receive marketing about our products and services — in which case we will always include a simple and free opt-out in every communication; or
You have given us your express consent to receive marketing communications at the time your information was collected or at a later date.

Where neither of the above applies — for example, where we have collected your information from a third party or where you would not reasonably expect to receive marketing from us — we will seek your consent before sending you any direct marketing.

3.4 Sensitive and health-related information

As a first aid and medical equipment supplier, we recognise that some customers may share health-related information with us. We will never use sensitive information (including health information) for direct marketing purposes without your explicit consent, regardless of any existing relationship we have with you.

3.5 Your right to opt out

You may withdraw your consent or opt out of direct marketing communications at any time, at no cost to you, by:

Clicking the unsubscribe link included in every marketing email or SMS we send
Emailing us at info@infirmaryco.com.au with the subject line "Unsubscribe"
Writing to us at our postal address as listed in our Privacy Policy

We will action all opt-out requests within a reasonable timeframe and will not charge you for doing so. Once you opt out, we will not send you further direct marketing unless you subsequently provide consent or subscribe.

3.6 Your right to know the source of your information

If we have used information sourced from a third party for direct marketing purposes, you may ask us to identify the source of that information. We will provide this to you unless it is unreasonable or impracticable to do so.

3.7 Questions and Complaints

If you have questions about how we handle your personal information for marketing purposes, or wish to make a complaint, please contact us at info@infirmaryco.com.au.

Section 4 – Disclosure of Personal Information and Third-Party Service Providers

4.1 How we disclose your personal information

Infirmary Co Pty Ltd will only use or disclose your personal information for the primary purpose for which it was collected, or for a directly related secondary purpose that you would reasonably expect, in accordance with Australian Privacy Principles.

We may also disclose your personal information in the following circumstances:

To prevent or lessen a serious threat to the life, health, or safety of any individual, or to public health or safety
Where required or authorised by Australian law, including in response to lawful requests such as subpoenas, court orders, or search warrants
Where reasonably necessary to protect our legal rights or defend legal claims
With your consent, either express or implied

4.2 Third-party service providers

To operate our business, we share personal information with trusted third-party service providers who assist us with functions including:

To perform our services to you
Website hosting and platform services (Wix.com Ltd)
Payment processing (PayPal and other payment gateway providers)
Order fulfilment and delivery
Technology, analytics, and marketing services
Customer support and communications

These providers are only permitted to collect, use, and disclose your personal information to the extent reasonably necessary to perform services on our behalf. We take reasonable steps to ensure these providers handle your information in a manner consistent with the Australian Privacy Principles.

4.3 Overseas disclosure

Some of our third-party service providers are located outside Australia, or store and process personal information in overseas jurisdictions. For example, Wix.com Ltd is headquartered in Israel and PayPal operates servers in the United States. Please be aware that your personal information may be accessible to our third-party providers overseas including where data is stored on Australia servers.

4.4 Wix.com Ltd

Our website is hosted by Wix.com Ltd, which provides the online platform through which we sell our products and services. As part of this arrangement, Wix may process personal information on our behalf. For more information on how Wix handles personal information, please refer to the Wix Privacy Policy.

4.5 Payment processing

All payment transactions are processed securely by our payment providers, which may include PayPal and other direct payment gateway processors. These providers are required to maintain security standards applicable to payment processing, including PCI-DSS where applicable.

Payment information you provide during checkout is handled by the relevant payment provider in accordance with their own privacy policy and applicable security standards. We do not store your full payment card details on our systems. We recommend you review the privacy policies of your payment provider directly:

4.6 Third-party links

Our website may contain links to third-party websites. Once you leave our website or are redirected to a third-party website or application, this Privacy Policy no longer applies. We are not responsible for the privacy practices of other websites and recommend you read their privacy policies before providing any personal information

Section 6 – Security

We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure.

We follow industry standard practices and seek to work with service providers that also maintain appropriate security measures.

You acknowledge that no method of transmission over the internet or electronic storage is completely secure, we cannot guarantee absolute security.

Section 7 – Cookies and data tracking

Cookies are small text files placed on a user's device or computer. We use cookies to help improve your experience on our Website and to remember certain preferences.

We may also collect non-personally identifiable information through cookies and similar technologies, such as pages visited, links clicked, browser activity, and general usage information. This helps us improve our Website, understand customer behaviour, and provide a more user-friendly experience.

We may use third-party services and advertising providers that place separate cookies or use similar technologies on your device. We do not control those third-party technologies, and their use is governed by the privacy policies of those third parties.

We may also use technologies such as web beacons, tags, and pixels to record how our Website is used. These technologies help us measure Website traffic, marketing effectiveness, and customer interactions.

You may choose to not enable cookies or data tracking however; this may impact your user experience.

Section 8 – Changes to this Privacy Policy

We reserve the right to modify and update this Privacy Policy at any time. Any changes will take effect once published on the INFIRMARY CO PTY LTD Website.

We encourage you to review this Privacy Policy periodically.

Section 9 – Contact us, access, correction and complaints

If you would like more information about our Privacy Policy, or if you would like to request access to, correction of, or deletion of the personal information we hold about you, please contact us at:

info@infirmaryco.com.au

If you wish to make a complaint about how we have handled your personal information, please contact us using the email above. We will consider your complaint promptly and respond with an acknowledgement email. We aim to respond to the complaint within 30 days.

This Privacy Policy is governed by the laws of Western Australia, Australia. If you are not satisfied with our response to a privacy complaint, you may be able to make a complaint to the Office of the Australian Information Commissioner, by calling from Australia 1300 363 992 (Enquiries line), Calling from outside of Australia +61 2 9942 4099 or by visiting https://www.oaic.gov.au/contact-us.

Last updated: 11 May 2026