If you need to change an item, accidently ordered the wrong item or you forgot to remove an item from you cart prior to checkout, please contact us as soon as possible. If your order has not been dispatched, we can adjust or cancel the order and issue a refund. If the item has been shipped, you can return the unwanted item following Infirmary Co Pty Ltd change-of-mind section in the returns policy.

Our website is set to default of pricing excluding GST on displayed items However upon checkout it GST can be viewed upon checkout.

All pricing is displayed in Australian dollars (AUD). For orders placed from outside Australia, the charge to the customer may be converted to the local currency at the prevailing rate applied by the relevant payment provider, and may be subject to additional conversion fees.

Infirmary Co Pty Ltd provides its services to the general public. Orders may be placed by any eligible person via the website. Where a business is enrolled in a subscription, a dedicated account may be provisioned on the customer’s behalf to facilitate subscription management, servicing history, invoicing, and related data.

Infirmary Co Pty Ltd is happy to provide quote(s) to organisations, companies & individuals. Quotes are subject to Infirmary Co Pty Ltd Terms and conditions.

Our store is hosted by Wix.com and uses secure encryption and PCI-DSS compliant systems to protect your information. We do not store your full credit card details, and all payments are processed through trusted, secure gateways—so you can shop with confidence.

Once you’ve placed and paid for your order online, you’ll get a confirmation email at the address you gave us. If you don’t see it within about 10 minutes, please check your inbox, including the spam/junk folder. If you think you typed the wrong email, or you still don’t receive the confirmation, reach out to our customer service team and we’ll help.